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Frequently Asked Questions

What type of computer do I need to access CaseManager?

Where can I access CaseManager from?

What are CaseManager's system resource requirements?

What are CaseManager's bandwidth requirements?

How do I obtain, install, and configure the ICA client software?

Are connections to CaseManager secure?

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What type of computer do I need to access CaseManager?

A client computer need only have Windows Remote Desktop software and an Internet connection. Windows Remote Deskop software is available for all versions of Windows, as well as Mac OS, Linux.

Where can I access CaseManager from?

CaseManager is available from any computer with an Internet connection.

What are CaseManager's system resource requirements?

CaseManager is accessed remotely, and therefore has no resource requirements on the client machine. A client computer need only have the Windows Remote Desktop software and an Internet connection.

What are CaseManager's bandwidth requirements?

CaseManager utilizes Windows Terminal Services - a bandwidth-friendly "thin client" solution that sends keyboard strokes and mouse clicks to the server and screen refreshes back to the client. KidSmart recommends that clients allocate 20 kbps of their available bandwidth per concurrent user for normal CaseManager operation.

How do I obtain, install, and configure the ICA client software?

The Windows Remote Desktop software is available as a free download.

Are connections to CaseManager secure?

All connections to CaseManager are 128-bit encrypted. Higher encryption levels, as well as VPN solutions, are also available. In addition, every user has unique logon credentials and is uniquely identified in the system. At logon, a customer-specific security profile is applied to ensure that the user had the appropriate level of data access and system functionality.

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