consultants work closely with customers to identify data collection
and reporting requirements, and to design a CaseManager configuration
that best suits a customer's service delivery process. They
manage all aspects of an implementation, from project scoping
and needs analysis, through custom feature design and development,
program configuration, implementation, instruction, documentation,
support, and follow-up.
offers a variety of instructional services to ensure that
customer staff learn to use CaseManager quickly and efficiently.
Each implementation is supported by live instruction, following
an "entire staff" or a "train the trainer"
are available for basic and advanced data entry, basic and
advanced reporting, and local administration. Each class includes
includes implementation-specific instructional documentation.
is KidSmart's Internet-based application and data hosting
service that allows customers to access CaseManager and store
data reliably and securely. SmartNet's key features include:
is a server-based hosting platform that allows customers to
realize the benefits of KidSmart's investment in specialized,
high-performance application and database servers without
incurring the costs associated with purchasing and maintaining
constantly monitors SmartNet to ensure system availability.
Components are routinely upgraded and/or replaced as necessary
to ensure high reliability and high performance levels. The
Support Center features a
real-time system status report that customers can view at
features 128-bit encryption for all CaseManager sessions,
unique logons and personalized passwords for all users, and
firewall and antivirus protection for all system components.
eliminates the hassles associated with rolling out software
patches and/or updates on local systems. CaseManager feature
enhancements, corrections, and bug-fixes are implemented on
the SmartNet application servers, and are available to customers
automatically when they log on.
support is available via telephone, email, or on the web at
the KidSmart Support Center.
Using session shadowing technology, support staff are able
to walk customers through most issues on screen.